A text-to-speech software program converts written text into speech. Each day, a new voice recognition technology helps to improve TTS, so it sounds more human and less machine-like. In these updates, the software recognizes the natural spoken language and produces sound output with the correct pitch, intonation, and clarity so that the user on the receiving end can understand it.
Text to Speech has been around for quite some time, but it has gained tremendous momentum since the recent focus on cloud-based platforms. Text-to-Speech technology provides high-quality voice service, reduces costs by automating calls, and offers a personalized customer experience. According to the latest research, the global Cloud-based Text to Speech market is expected to grow at least 16% by 2022.
Benefits of Text to Speech
Mobile marketing is more popular than ever to achieve customer satisfaction, so channelizing it via voice calls is on the rise. The following are some of the benefits Text to speech offers:
Technology that converts text to speech does not have the restrictions that SMS marketing campaigns have, like character limitations and message regulations specific to different countries.
By allowing businesses to listen to the text input, they can reduce errors and improve accuracy. Automating most processes reduces manual intervention, which allows the support team to focus on more important queries. Text can be customized according to requirements and entered either dynamically or statically, allowing businesses to reach customers more effectively.
How does Text to Speech help business-customer interaction?
Companies are working twice as hard to bridge business communication gaps using cloud-based platforms to make it easier for customers. Businesses can provide faster and more efficient customer service and bridge the gaps to enable smoother customer interactions, thanks to Text to Speech.
In order to increase customer satisfaction and ROI, businesses can implement Text to Speech in the following ways:
Interactive voice response (IVR)
In today’s competitive environment, every business opts for smarter technological features that add value to their operations and help them reach customers more quickly. IVR is one such technology that offers constant updates and implements new technology to match the market’s expectations for businesses of all sizes.
What Is Text-To-Speech?
If you had the option to choose from any of these voices and personalities, you could do the same. There’s good news: text-to-speech is here, and it’s all these things and more.
Outbound Dialing
Businesses communicate with customers in a fundamentally different way since outbound dialing arrived. These OBD calls use Text to Speech for most of their scenarios, whether they contain dynamic content or static content.
In addition to its speed and cost-effectiveness, businesses choose to make outbound calls using Text to Speech software because of its speed and functionality. Imagine your support agents must manually dial thousands or perhaps millions of calls every day. Aside from being a nightmare for call centers, it would also be a waste of resources, not to mention highly expensive, considering how much time and money is spent on maintaining these resources.
How does Knowlarity’s Text to Speech widget works?
Knowlarity’s ever-growing business communication platform aims to make business customer interaction seamless and simple. As a result, Knowlarity provides businesses with a Text-to-Speech widget and an advanced dashboard that allows them to customize their call flow according to their needs.
Knowlarity’s API can generate outbound calls that process either dynamic or static content, as well as a combination of both, to serve customers better. API triggers allow businesses to edit call flow and provide input for necessary fields such as Name, phone number, and message to initiate calls to a customer’s registered mobile number.
Additionally, Knowlarity’s inbuilt technologies allow it to provide a natural language understanding and sound more human than robotic. By transcribing the message more accurately, the in-built technology also helps make commands (dynamic or static) provide a better output when the call is triggered. With the help of parameters, a message can be broken down into simple inputs that can be combined to provide the best customer experience along with a high-quality voice call.
Knowlarity’s Text to Speech provides a plug-and-play solution that functions efficiently and can be incorporated into existing systems by configuring it in simple steps. With its lifelike voices, businesses are able to reach millions of customers on a daily basis without any problems. Additionally, the dashboard provides businesses with reports that help them better understand their target audience and plan campaigns in the future.
